Shipping & Returns

Shipping Policy

Every order is prepared with care and a little personality. Because our products range from ready-to-ship paper goods to handmade, made-to-order creations, processing and shipping times may vary.

Order Processing

Most orders are processed within 2–5 business days. Made-to-order items, including custom signs and personalized creations, require additional preparation time. Please allow a minimum of 5 business days for these items before shipment, with additional time depending on the size and complexity of the order.

Processing times do not include shipping transit time.

If an item requires a longer production period, that information will be noted in the individual product listing.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on the items ordered and the shipping destination. Once your order has shipped, delivery times are determined by the shipping carrier and are estimates rather than guaranteed delivery dates.

Order Tracking

When available, tracking information will be provided once your order ships so you can follow its journey to your doorstep.

Shipping Delays

While I do my best to get orders out promptly, occasional delays can happen. Weather, holidays, carrier disruptions, and other circumstances beyond my control may affect delivery times.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase. I cannot guarantee changes to an order once it has been processed or shipped.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

Damaged, Missing or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact me at [your business email] with your order number and any relevant photos or tracking information. I'll do my best to help resolve the issue.

Expedited & Special Shipping Requests

Need your order in a hurry? Looking for expedited shipping or have a special delivery request? Please contact me before placing your order at gdbyhd@yahoo.com. I'll be happy to explore available shipping options and provide a shipping quote. Additional charges may apply.

Because many of our products are handmade or made to order, expedited shipping does not necessarily mean expedited production. Please allow time for your item to be created and prepared before shipment.

Questions?

Have a question about shipping or need something by a particular date? Please reach out before placing your order. I'll do my best to accommodate special requests whenever possible.

Thank you for supporting small business!

Return & Exchange Policy

All of my products are handmade, made to order, or created with individual care. Because of this, all purchases are considered final unless an item arrives damaged, defective, or differs significantly from what was ordered.

Returns & Exchanges

We do not accept returns or exchanges for reasons including:

Change of mind or buyer's remorse.
Ordering the wrong size, style, color, or product.
Items no longer wanted or needed.
Custom, personalized, or made-to-order products.

Please review product descriptions, measurements, and details carefully before completing your purchase. If you have questions about a product, please reach out before ordering.

Shipping Charges

Original shipping charges are non-refundable.

Customers are responsible for all return shipping costs unless the return is necessary due to an error on our part or an item arriving damaged or defective.

We are not responsible for return shipping costs associated with unwanted items or purchases made in error.

Damaged, Defective or Incorrect Items

We take care in preparing and packaging every order. However, if your purchase arrives damaged, defective, or is not the item you ordered, please contact us within 5 days of delivery.

Please send me an email to gdbyhd@yahoo.com and include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. I will review the situation and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund. Please do not return an item without contacting me first.

Refunds

Approved refunds will be issued to the original method of payment. Original shipping charges are not refundable.

Refunds will only be considered for items that arrive damaged, defective, or are incorrectly fulfilled, subject to review.

Questions?

If you have questions about a product or our return policy before placing an order, please contact us.

Thank you for supporting small business and appreciating the time and care that goes into each creation!